Effective Date: Jan 5, 2026
Solid Clean respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, or use our services.
Information We Collect
We may collect the following personal information:
• Full name
• Phone number
• Email address
• Service address
• Details related to your service request or appointment
• Website usage data (such as IP address, browser type, device information, and cookies)
How We Use Your Information
We use your information to:
• Respond to inquiries and service requests
• Schedule, confirm, and remind you about appointments
• Provide service updates and customer support
• Process payments
• Improve our website and services
• Send promotional messages only if you have provided explicit consent
SMS & Text Messaging
By submitting our website form and manually checking the applicable consent checkbox, you provide express written consent to receive SMS messages from Solid Clean.
Types of SMS messages may include:
• Appointment confirmations and reminders
• Service-related updates
• Responses to inquiries
• Promotional and marketing messages (only if separately and explicitly consented)
Message frequency varies. Message & data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us at 757-580-7519 or [email protected].
Consent to receive SMS messages is not a condition of purchase.
Mobile Information Sharing Statement
We do not sell, rent, trade, or share your mobile number or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information will only be used to provide the services you requested.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.
You may disable cookies through your browser settings, though some website features may not function properly.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You may request to:
• Access your personal information
• Correct or update inaccurate information
• Request deletion of your data
• Opt out of communications at any time
To exercise these rights, contact us at 757-580-7519 or [email protected].
Third-Party Service Providers
We may use trusted third-party providers (such as payment processors, scheduling systems, or SMS platforms) solely to operate our business. These providers are contractually obligated to protect your information and may not use it for marketing purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.
Contact Us
Solid Clean
419 S. Lynnhaven Rd, Suite 102
Virginia Beach, VA 23452
757-580-7519
[email protected]